Thanks for your trust on us . so appciated to your review , and we are always here ready to support you .

Thanks for your trust and dropping order on us , and I feel so sorry that you made mistake on dropping order , you you can see well that we marked well the Item No. is SUN-5K -SGO4LP1-EU Power, so it is 5KW inverther , not 12KW , so we sent correct product , not problem .. To be serious in business with nice quality and nice service , and also service customers first time professionally , this is what we are focusing on . please feel free to let us know if any more questions , and we are always here to help you .